"Voted the number one company in the area
PLEASE CALL "JAMES" FOR CONFIRMATION - 248 755 0721
L. Rounds- airport service
I am so glad that I went with my gut and hired this company to drive my 16 y/o daughter to the airport this past Tuesday morning; I couldn't be happier with the wonderful service that we received from James, the owner. During our initial phone conversation last week, I explained to him that, although our daughter has flown many, many times , this was her first flight by herself. Ditto with limo rides to and from airports. Our sweet daughter wasn't the least bit nervous . . . but Mom & Dad were! Talking with James, though, reassured me that she'd be in good hands, and she was! While very professional, James' kindness and concern were very apparent. He was very thorough, taking our phone numbers here in New Mexico, my sister's at the pick up site in a suburb near Mt.Clemens, and our daughter's cell phone number, as well. He also took her flight information so that he could check for any delays, which he did. James called them the evening before her flight to touch base with them and confirm her pick up time and flight info. He arrived a few minutes early, letting them know that he was there but not to rush. Both my sister and daughter were very impressed with his professionalism and kindness. The car was clean and did not smell of smoke. Emily tells us that the ride there was quiet and peaceful and that James was a very good driver . . . and she's ridden in enough limos to know! James had assured me that he would get Emily and all her bags safely into the right baggage check-in line before leaving and he did. And then, this great guy called me here in New Mexico to let me know that she was there, safe and sound and had checked in her bags. Thank you, James! Over the years, we've had good, very good and so-so limo service when we fly in to visit my Michigan family. This was our first time using Chauffeured Transportation Company, but I can assure you that it won't be our last! James and his great company will be the only limo service we use from now on when we fly into Detroit. I highly recommend this company!
Just wished to thank you for the recent limousine service my girlfriend & I recently experienced. We are first-time customers & needed a ride to Detroit Metro airport from Warren. Your driver, James Carrier, was quite professional in every respect. He called us the night before to confirm our ride. He showed up exactly 15 minutes early (as you advertise) for extra assurance. Throughout our ride James was exceptionally courteous & earned a well-deserved gratuitous tip. I am a quality engineer by profession & believe first impressions are extremely important. We will give Chauffeured Transportation Co. first consideration for all our future limo needs & recommend you to all of our friends.
Richard Bauman & Frances Poliuto
Service Type: Airport
Star Rating (5 Max): 5
Comments (optional): Wow!!!
What a surprise to meet James. He called four days ahead of time to introduce himself, provide his cell number, tell me that he would be in my driveway 15 minutes ahead of time. He then asked if there was anything else he could do to help with my travel request - WOW.
On the day of the departure, and to my surprise, he called an hour ahead of time to confirm everything was on time (after checking the website to confirm my Delta flight was in fact on time.) Also surprising, he was, in fact, in my driveway 15 minutes ahead of time with a brand new, sparkling clean, Cadillac Escalade. He assisted my wife and children to the vehicle and was wonderfully charming for the entire charter to the airport (45 minutes.)
He alerted the baggage crew of our need at curbside and had our bags nearly checked before we even left his SUV - we of course had to supply or licenses but that was the extent of our effort. Now, I'm thinking, this guy needs to be tipped for his outstanding effort. So, I offer him a twenty for his remarkable service. He turns it down! He reminded me gratuity was included in on the website and that it wasn't needed. WOW!!!
But the surprises don't end here. Now my expectations are high. He has set the bar with relatively achievable levels by now. So how can he blow my mind on the return trip? My return flight was delayed 5 hours (yes, I was on Delta.) James monitored my flight status from his mobile and called me periodically to assure me that he would be at Metro to pick me up no matter what time I arrived. I ultimately arrived at midnight - to be greeted with a smile and a reassuring helping hand.
With James’s assistance, we quickly made our way to the warm, clean SUV with two sleepy children and enough luggage to impress a veteran shirpa. Once inside, he clinched our loyalty by offering a hungry, tired family, nicely chilled bottles of water and Ghirardelli chocolate squares. WOW!!!
I'm convinced there is no finer gentleman in the business --- and even if there is --- I will never know, because James has my business for life! I am raving, screaming fan!
I hope others find the same wonderful treatment.
*** For the skeptic out there - I have no other relationship with James!